Thought Leaders Tell All #8
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Thought Leaders Tell All #8

At ACCE 2013, several contact center industry leaders took part in 15 minute panel discussions.  Every Monday for the next few weeks, we'll bring you video footage from each of the panels.

In this eighth panel, ICMI's Sarah Stealey Reed moderates a discussion with Christy Rectenwald and Patricia Rodgers of UPMC, Gerry Barber of Deloitte, John Wall of Glance, and Darren Prine of Connect First.

Watch and learn as they discuss how technology can provide a better agent experience, global service delivery, and the next big trends for contact centers.

Check back next Monday for panel #9.


Topics: Technology, Self-Service, Strategy & Planning


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Does your contact center have a policy regarding allowing agents who wish to apply for internal company positions outside the contact center?

No, we don’t have a formal policy
Yes, agents must work in the contact center for at least 1 year before applying for other positions
Yes, agents must work in the contact center for at least 6 months before applying for other positions
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