Thought Leaders Tell All #3
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Thought Leaders Tell All #3

At ACCE 2013, several contact center industry leaders took part in 15 minute panel discussions.  Every Monday for the next few weeks, we'll bring you video footage from each of the panels.

In this third panel, Jeff Toister of Toister Performance Solutions moderates a discussion Clare Wenham of New Voice Media, Tristan Barnum of Telcentris, Ruben Moffett of TantaComm, and Dave Bethers of TCN.

Watch and learn as they discuss call center technology--what's next, and what's on the way out.

Check back next Monday for panel #4.

Topics: Technology, Strategy & Planning, Learning & Development, Site Operations


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Does your contact center have a policy regarding allowing agents who wish to apply for internal company positions outside the contact center?

No, we don’t have a formal policy
Yes, agents must work in the contact center for at least 1 year before applying for other positions
Yes, agents must work in the contact center for at least 6 months before applying for other positions
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