Thought Leaders Tell All #3
Empowering contact center excellence for 30 years!

Thought Leaders Tell All #3

At ACCE 2013, several contact center industry leaders took part in 15 minute panel discussions.  Every Monday for the next few weeks, we'll bring you video footage from each of the panels.

In this third panel, Jeff Toister of Toister Performance Solutions moderates a discussion Clare Wenham of New Voice Media, Tristan Barnum of Telcentris, Ruben Moffett of TantaComm, and Dave Bethers of TCN.

Watch and learn as they discuss call center technology--what's next, and what's on the way out.

Check back next Monday for panel #4.



Topics: Technology, Strategy & Planning, Learning & Development, Site Operations

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How does your organization define a small contact center?

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A standalone contact center with less than 100 agents
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A specialty agent group of fewer than 75 agents within a larger center
A specialty agent group of fewer than 100 agents within a larger center
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