Thought Leaders Tell All #5
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Thought Leaders Tell All #5

At ACCE 2013, several contact center industry leaders took part in 15 minute panel discussions.  Every Monday for the next few weeks, we'll bring you video footage from each of the panels.

In this fourth panel, ICMI's Content Director, Sarah Stealey Reed, moderates a discussion with Ron Strandin of Envision, Miguel Noronha of Altitude Software, Rob Ryan of LifeLock, and Eric Head of Forsee.

Watch and learn as they discuss emerging channels and the new generation of customers.

Check back next Monday for panel #6.


Topics: Strategy & Planning, Learning & Development


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Does your contact center have a policy regarding allowing agents who wish to apply for internal company positions outside the contact center?

No, we don’t have a formal policy
Yes, agents must work in the contact center for at least 1 year before applying for other positions
Yes, agents must work in the contact center for at least 6 months before applying for other positions
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