Thought Leaders Tell All #5
Empowering contact center excellence for 30 years!

Thought Leaders Tell All #5

At ACCE 2013, several contact center industry leaders took part in 15 minute panel discussions.  Every Monday for the next few weeks, we'll bring you video footage from each of the panels.

In this fourth panel, ICMI's Content Director, Sarah Stealey Reed, moderates a discussion with Ron Strandin of Envision, Miguel Noronha of Altitude Software, Rob Ryan of LifeLock, and Eric Head of Forsee.

Watch and learn as they discuss emerging channels and the new generation of customers.

Check back next Monday for panel #6.

 



Topics: Strategy & Planning, Learning & Development

Related

More from Erica Strother Marois

Comments

Leave a comment

Please sign in to leave a comment. If you don't have an account you can register for free here.

Forgot username or password?

   

QuickPoll

What is your contact center's number one priority for 2017?

Improving the customer experience
Improving employee engagement
Implementing new channel(s)
Implementing new technology
Streamlining/improving processes
More Polls