| Published: July 11, 2012 | Comments
Contact centers seem confident - and optimistic - that their current goals will be achieved in the next five years. The results of ICMI's latest research reveals that a majority of centers expect to be more solid in areas including training, knowledge base, processes and engagement - to name a few.
Our icmi.com audience has similar expectations for their contact center's goals: 58% responded to last week's Quick Poll saying that they expect to achieve "some" of their current five-year goals. 31% ambitiously responded that they planned to hit ALL of their goals, however 11% felt that none of their goals would be met.
How do the next five years look for your contact center? Share your thoughts with us here in the comments!
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