Are You Guilty of the 7 Deadly Sins of Social Customer Service?
Empowering contact center excellence for 30 years!

Are You Guilty of the 7 Deadly Sins of Social Customer Service?

Social media has forever changed the way businesses communicate with their customers. Brands that embrace this have the opportunity to strengthen client relationships, while brands that look the other way are in danger of losing customers.

Who owns the social customer experience in your organization? Whether it's marketing, the contact center, or both, there are a few pitfalls to avoid.  Earlier this year Karin Hurt revealed The 7 Deadly Sins of Social Media Customer Service. Are you guilty of any (or all) of these social snafus?  Check out the infographic below.

Which sin do you see companies commit most often? Share your thoughts in the comments below.

Seven Deadly Sins of Social Media Customer Service Infographic



Topics:

Related

More from Erica Strother Marois

Comments

Leave a comment

Please sign in to leave a comment. If you don't have an account you can register for free here.

Forgot username or password?

   

QuickPoll

On average, how much time do your supervisors/managers spend coaching their team of representatives?

1-5 hours per week
6-10 hours per week
11-15 hours per week
16-20 hours per week
21 or more hours per week
More Polls