Caring for Customers in a Noisy Social World
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Caring for Customers in a Noisy Social World

New research from ICMI and Five9 reveals why 60% of companies are not formally supporting social customer care, and the top challenges social customer care teams face.

Does your company currently support social customer care?  Tell us why/why not in the comments.

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Topics: Social Media, Multichannel Contact Center

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Do you currently offer 4 by 10-hour shifts?

Yes, and employees who work this schedule get 3 consecutive days off
Yes, but employees working this schedule aren't guaranteed 3 consecutive days off
Yes, but we give employees working this schedule days off that match customer demand/volume
Yes, but we are experiencing productivity and quality concerns due to fatigue
No, we don’t offer this schedule option
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