Caring for Customers in a Noisy Social World
Empowering contact center excellence for 30 years!

Caring for Customers in a Noisy Social World

New research from ICMI and Five9 reveals why 60% of companies are not formally supporting social customer care, and the top challenges social customer care teams face.

Does your company currently support social customer care?  Tell us why/why not in the comments.

More Resources



Topics: Social Media, Multichannel Contact Center

Related

More from Erica Strother Marois

Comments

Leave a comment

Please sign in to leave a comment. If you don't have an account you can register for free here.

Forgot username or password?

   

QuickPoll

Which method do you feel is most effective for recruiting new agents?

Employee referrals
Online recruiting via third-party websit
Online recruiting via own corporate website
Social Media
Employment/temporary agencies
More Polls