Caring for Customers in a Noisy Social World
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Caring for Customers in a Noisy Social World

New research from ICMI and Five9 reveals why 60% of companies are not formally supporting social customer care, and the top challenges social customer care teams face.

Does your company currently support social customer care?  Tell us why/why not in the comments.

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Topics: Social Media, Multichannel Contact Center

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QuickPoll

Does your contact center have a policy regarding allowing agents who wish to apply for internal company positions outside the contact center?

No, we don’t have a formal policy
Yes, agents must work in the contact center for at least 1 year before applying for other positions
Yes, agents must work in the contact center for at least 6 months before applying for other positions
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