#ICMIchat Recap: Secrets to Successful Social Support
Empowering contact center excellence for 30 years!

#ICMIchat Recap: Secrets to Successful Social Support

ICMI hosted another #ICMIchat on Tuesday, and it was one of the best yet! Contact Center Expo and Conference speaker, Sean Hawkins, led a discussion on the "Secrets of Successful Social Support."  It was lively, engaging, and informative, so be sure to check out the recap below for tips you can implement in your contact center.

Join us again next week (Tuesday, 1pm ET) for a discussion on developing a mobile customer support strategy. 

More Resources



Topics: Social Media

Related

More from Erica Strother Marois

Comments

Leave a comment

Please sign in to leave a comment. If you don't have an account you can register for free here.

Forgot username or password?

   

QuickPoll

On average, how much time do your supervisors/managers spend coaching their team of representatives?

1-5 hours per week
6-10 hours per week
11-15 hours per week
16-20 hours per week
21 or more hours per week
More Polls