Nationwide to Close Texas Facility; New Fla. Center Creates Job; Sprint Cuts 60 Reps
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Nationwide to Close Texas Facility; New Fla. Center Creates Jobs; Sprint Cuts 60 Reps

Nationwide Insurance has announced that it will cut 325 jobs when it closes its Amarillo, Texas call center in July 2013. Nationwide had already laid off 64 Amarillo employees in July 2011. A company spokesperson stated that these changes are part of a larger effort to enhance productivity and efficiency, increase competitiveness and cut operating costs. Nationwide will help the affected employees pursue jobs within the company or offer “career transition services” including severance packages. The closure will not affect customers; the company’s call centers in Lynchburg, Va.; San Antonio; Des Moines, Iowa; and Columbus, Ohio, will take over the calls. Source.

UnitedHealthcare has opened a new call center in Miami, Fla. that will employ approximately 125 area workers. A ribbon-cutting ceremony and grand opening celebration was held on April 20, 2012 for local officials and call center employees. The new facility will provide customer service support to more than 165,000 Floridians who are customers of UnitedHealthcare Community Plan of Florida and beneficiaries of the company's Florida Healthy Kids, Long Term Care, Medicare/Medicaid and Medicaid programs. Source.

Sprint Mobile Communications laid off 60 customer service agents late last week from its Panama City Beach, Fla. call center. The employees were special customer service agents that assisted customers with set-up service and new-phone issues. Sprint officials have said that the layoffs are a result of a change in the company’s organizational structure and the tasks of the special agents will be transferred to call centers in other parts of the country. Roughly 300 employees remain at the Panama City Beach location. Source.

To view the latest industry jobs, or to available positions in your contact center, visit ICMI's Industry Job Board.

Topics: Site Operations, Learning & Development, Technology, People Management


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