Verizon Closures Affect Thousands; Customer Service Jobs in Albany, NY
Empowering contact center excellence for 30 years!

Verizon Closures Affect Thousands; Customer Service Jobs in Albany, NY

Verizon Wireless announced last week that it will be closing three major call centers in Texas, Michigan and Washington state. The closures could result in unemployment of approximately 2,600 customer service representatives. However, Verizon has invited all affected employees to relocate to any of the company’s 28 call centers across the U.S., including a $10,000 after-tax-dollars stipend. Employees who opt not to relocate will receive separation benefits.

Teleperformance is now accepting applications to fill 200 sales and customer service representative positions at its facility in Albany, NY. Training classes have started and will continue through the end of August 2012. All interested applicants are encouraged to apply at www.teleperformance.com.

To view the latest industry jobs, or to available positions in your contact center, visit ICMI's Industry Job Board



Topics: Site Operations, Learning & Development, Technology, People Management

Related

More from The Editors

Comments

Leave a comment

Please sign in to leave a comment. If you don't have an account you can register for free here.

Forgot username or password?

   

QuickPoll

Do you currently offer 4 by 10-hour shifts?

Yes, and employees who work this schedule get 3 consecutive days off
Yes, but employees working this schedule aren't guaranteed 3 consecutive days off
Yes, but we give employees working this schedule days off that match customer demand/volume
Yes, but we are experiencing productivity and quality concerns due to fatigue
No, we don’t offer this schedule option
More Polls