New Call Center Brings 500 Jobs to Maine |
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New Call Center Brings 500 Jobs to Maine

TD Bank, one of the 15 largest commercial banks in the United States with $160 billion in assets and 1,100 locations from Maine to Florida, celebrated the grand opening of its newest call center in July. The new facility, located in Auburn, ME, will be home to 500 call center jobs when it reaches full capacity, which it's expected to do in 2011.

The company already employs more than 2,000 Maine residents -- a strong testament to its success with the workforce there. "The Lewiston-Auburn area is an important employment base for TD Bank," said Bharat Masrani, president and CEO of TD Bank. "The talent and legendary work ethic of employees in the Lewiston-Auburn region is one of the reasons we chose to locate our newest call center here. We are excited to expand our call center operations in Maine and are proud to have built a facility designed to deliver a WOW! experience for our customers and employees."

TD Bank's bond with the state and the Lewiston-Auburn region is also evident in the inclusion of several local elements in the new center's design -- with the use of local millwork for furniture, artwork and native plants, and a nine-ton boulder from a local quarry. But beyond just recognizing its special relationship with the region by honoring its well-known resources, TD Bank has also positioned the new contact center as a good corporate citizen and environmental steward. The new Auburn center is designed to achieve LEED Gold certification.

Earlier this year, TD Bank announced it is the largest U.S.-based bank to go carbon neutral and committed to building LEED-certified stores and offices. To help it achieve LEED Gold certification, the Auburn call center is rich with environmentally friendly elements, including:
  --  access via multiple lines of public transportation and secure
      bicycle parking for employees
  --  landscape design that uses drought tolerant plants and shrubs that do
      not require an in-ground irrigation system
  --  plumbing fixtures designed to use 33 percent less water
  --  a recycling program that will collect paper, glass, metal,
      plastic, cardboard, fluorescent lamps and batteries
  --  constructed with recycled and regionally manufactured materials
  --  designed to supply high levels of fresh air to building occupants
  --  built with products that give off little or no VOCs, volatile organic
  --  reconstructed with increased windows and a 40' x 40' skylight to
      provide abundant natural light and reduce lighting loads
  --  installed occupancy sensors to turn lights off when not needed
  --  maintained using green cleaning products
  --  will be powered by 100 percent green power sources.

Topics: Site Operations, Learning & Development, Strategy & Planning, Global Service Delivery


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Does your contact center have a policy regarding allowing agents who wish to apply for internal company positions outside the contact center?

No, we don’t have a formal policy
Yes, agents must work in the contact center for at least 1 year before applying for other positions
Yes, agents must work in the contact center for at least 6 months before applying for other positions
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