#ICMIchat Recap: Self-Service
Empowering contact center excellence for 30 years!

#ICMIchat Recap: Self-Service

September: a month of back-to-school, cooler weather, and shorter days.  And at ICMI: the month of successful self-service.

To kick off our focus on self-service, our friends at OneReach hosted our twitter chat this week.  We explored what customers really want from self-service, and how customer goals sometimes differ from contact center goals.  We also discussed ways to get customers to "endorse" and use self-service more regularly.

Check out the recap below to help set your contact center up for self-service success.

Join us again next week (Tuesday, 1pm ET) as we discuss ways to measure self-service success.  Jodi Beuder will host the conversation.



More from Erica Strother Marois


Leave a comment

Please sign in to leave a comment. If you don't have an account you can register for free here.

Forgot username or password?



What is your contact center's number one priority for 2017?

Improving the customer experience
Improving employee engagement
Implementing new channel(s)
Implementing new technology
Streamlining/improving processes
More Polls