#ICMIchat Recap: Measuring Success with Self-Service
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#ICMIchat Recap: Measuring Success with Self-Service

There's no doubt about, self-service yields big benefits for both the customer and the contact center.  But how can you best measure success?

What are the metrics needed to benchmark self-service interactions, how does self-service really benefit the contact center, and who are the companies rocking self-service?

Read the recap below to learn how to effectively measure success with self-service.

Join us next week (Tuesday, 1pm ET) at ICMI Senior Analyst Justin Robbins leads a chat on self-service technology.



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Does your contact center have a policy regarding allowing agents who wish to apply for internal company positions outside the contact center?

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