Thought Leaders Tell All #11
Empowering contact center excellence for 30 years!

Thought Leaders Tell All #11

At ACCE 2013, several contact center industry leaders took part in 15 minute panel discussions.  Every Monday for the next few weeks, we'll bring you video footage from each of the panels.

In this eleventh panel, ICMI's Sarah Stealey Reed moderates a discussion with John Wolf of Intradiem, Joe Alwan of Raytheon BBN Technologies, Brynn Palmer of Verint, John Neely of WhitePages Pro, and Geoff Levy of Clearwire.

Watch and learn as they discuss empowering agents, the customer experience, multi-channels, self-service, and more.

Check back next Monday for panel #12.


Topics: Self-Service, Customer Experience


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Does your contact center have a policy regarding allowing agents who wish to apply for internal company positions outside the contact center?

No, we don’t have a formal policy
Yes, agents must work in the contact center for at least 1 year before applying for other positions
Yes, agents must work in the contact center for at least 6 months before applying for other positions
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