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How To Have Meaningful Coaching Conversations

By Erica Marois | Date Published: December 21, 2017 - Last Updated September 08, 2020 | Comments

Effective coaching is critical to the success of any team. But in a contact center environment, time is often short and burnt out agents can sometimes feel defensive. If you're looking for a few ways to improve the value of your coaching sessions, our #ICMIchat participants have a few tips.

Erica Strother headshot
A passionate connector of people, Erica Marois is a customer and employee experience enthusiast who loves helping others find unique solutions to their biggest challenges. She has 12+ years of experience in content creation and community building and volunteers as a facilitator for CX Accelerator. A content marketing specialist with 8x8, Erica works from home in Richmond, VA, where she lives with her husband and their lab-mix, Quinn. Outside of work, she loves cooking, traveling, and reading.
Topics: Coaching And Quality Management

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