#CCExpo14 Thought Leadership Panel: The True Emerging Channels
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#CCExpo14 Thought Leadership Panel: The True Emerging Channels

When it comes to customer service, will anything actually surpass the phone for support?

In this thought leadership panel from Contact Center Expo and Conference, our expert panelists explore which channels are next for customer service, and what this means for the contact center.

Watch, learn, and share your thoughts in the comments below.

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Topics: Multichannel Contact Center, Social Media, Mobile, Self-Service

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Does your contact center have a policy regarding allowing agents who wish to apply for internal company positions outside the contact center?

No, we don’t have a formal policy
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