#CCExpo14 Thought Leadership Panel: The True Emerging Channels
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#CCExpo14 Thought Leadership Panel: The True Emerging Channels

When it comes to customer service, will anything actually surpass the phone for support?

In this thought leadership panel from Contact Center Expo and Conference, our expert panelists explore which channels are next for customer service, and what this means for the contact center.

Watch, learn, and share your thoughts in the comments below.

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Topics: Multichannel Contact Center, Social Media, Mobile, Self-Service

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QuickPoll

How does your organization define a small contact center?

A standalone contact center with less than 50 agents
A standalone contact center with less than 75 agents
A standalone contact center with less than 100 agents
A specialty agent group of fewer than 50 agents within a larger center
A specialty agent group of fewer than 75 agents within a larger center
A specialty agent group of fewer than 100 agents within a larger center
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