Technology in 10: Multichannel Support
Empowering contact center excellence for 30 years!

Technology in 10: Multichannel Support

May is the month of multichannel at ICMI!  For this edition of Technology in 10, I took a few moments to chat with Ashley Verrill of Software Advice.

As an expert in the field of customer service, Ashley had some great insight to share on optimizing multichannel support in the contact center.

Watch and learn how the contact center can best mitigate the agent challenges associated with multichannel support, and how to guide customers to the most appropriate channel for their needs.

Do you have multichannel best practices to share?  Leave them in the comments.

More Resources

Topics: Multichannel Contact Center


More from Erica Strother Marois


Leave a comment

Please sign in to leave a comment. If you don't have an account you can register for free here.

Forgot username or password?



Which method do you feel is most effective for recruiting new agents?

Employee referrals
Online recruiting via third-party websit
Online recruiting via own corporate website
Social Media
Employment/temporary agencies
More Polls