Technology in 10: Multichannel Support
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Technology in 10: Multichannel Support

May is the month of multichannel at ICMI!  For this edition of Technology in 10, I took a few moments to chat with Ashley Verrill of Software Advice.

As an expert in the field of customer service, Ashley had some great insight to share on optimizing multichannel support in the contact center.

Watch and learn how the contact center can best mitigate the agent challenges associated with multichannel support, and how to guide customers to the most appropriate channel for their needs.

Do you have multichannel best practices to share?  Leave them in the comments.

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Topics: Multichannel Contact Center

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QuickPoll

Does your contact center have a policy regarding allowing agents who wish to apply for internal company positions outside the contact center?

No, we don’t have a formal policy
Yes, agents must work in the contact center for at least 1 year before applying for other positions
Yes, agents must work in the contact center for at least 6 months before applying for other positions
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