Technology in 10: Multichannel Support
Empowering contact center excellence for 30 years!

Technology in 10: Multichannel Support

May is the month of multichannel at ICMI!  For this edition of Technology in 10, I took a few moments to chat with Ashley Verrill of Software Advice.

As an expert in the field of customer service, Ashley had some great insight to share on optimizing multichannel support in the contact center.

Watch and learn how the contact center can best mitigate the agent challenges associated with multichannel support, and how to guide customers to the most appropriate channel for their needs.

Do you have multichannel best practices to share?  Leave them in the comments.

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Topics: Multichannel Contact Center

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How does your organization define a small contact center?

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A standalone contact center with less than 100 agents
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A specialty agent group of fewer than 75 agents within a larger center
A specialty agent group of fewer than 100 agents within a larger center
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