Do You Feel Mobile Customer Service is a Competitive Differentiator?
Empowering contact center excellence for 30 years!

Do You Feel Mobile Customer Service is a Competitive Differentiator?

Last week we polled our community members to see if they considered mobile customer service to be a competitive differentiator.  77% of our respondents said yes.

How do these results compare with previous research?

In April of this year USAN Emergening Channnels research around the same question also garnered an overwhelming majority.  63.25% of respondents answered yes.

Voxeo Mobile asked the same question in December 2012, and 61.8% of their respondents said yes.



Topics: Mobile, Strategy & Planning, Customer Experience

Related

More from Erica Strother Marois

Comments

Leave a comment

Please sign in to leave a comment. If you don't have an account you can register for free here.

Forgot username or password?

   

QuickPoll

On average, how much time do your supervisors/managers spend coaching their team of representatives?

1-5 hours per week
6-10 hours per week
11-15 hours per week
16-20 hours per week
21 or more hours per week
More Polls