#ICMIchat Recap: Sharing Contact Center Metrics
Empowering contact center excellence for 30 years!

#ICMIchat Recap: Sharing Contact Center Metrics

August is our month of metrics--metrics that matter.  This week we kept the conversation going by discussing ways the contact center can best share all the data it collects.

Miss the fun, or need a refresher? Catch up on the all action!  Read the recap below for guidance on using digital leader boards, resetting goals, reporting contact center success to the greater organization, and more.

Just us again next week for #ICMIchat (Tuesday, 1pm ET) as we continue the contact center metrics chatter.



Topics:

Related

More from Erica Strother Marois

Comments

Leave a comment

Please sign in to leave a comment. If you don't have an account you can register for free here.

Forgot username or password?

   

QuickPoll

How does your organization define a small contact center?

A standalone contact center with less than 50 agents
A standalone contact center with less than 75 agents
A standalone contact center with less than 100 agents
A specialty agent group of fewer than 50 agents within a larger center
A specialty agent group of fewer than 75 agents within a larger center
A specialty agent group of fewer than 100 agents within a larger center
More Polls