#ICMIchat Recap: Sharing Contact Center Metrics
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#ICMIchat Recap: Sharing Contact Center Metrics

August is our month of metrics--metrics that matter.  This week we kept the conversation going by discussing ways the contact center can best share all the data it collects.

Miss the fun, or need a refresher? Catch up on the all action!  Read the recap below for guidance on using digital leader boards, resetting goals, reporting contact center success to the greater organization, and more.

Just us again next week for #ICMIchat (Tuesday, 1pm ET) as we continue the contact center metrics chatter.



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Does your contact center have a policy regarding allowing agents who wish to apply for internal company positions outside the contact center?

No, we don’t have a formal policy
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