6 Simple Ways to Leverage Gamification in the Contact Center
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6 Simple Ways to Leverage Gamification in the Contact Center

Gamification is arguably one of the words of the year. You've heard a lot about it, but have you actually used it in your contact center? If you're looking for simple, budget friendly ways to try gamification, look no further than the tips and tricks shared by our #ICMIchat community.

Click through the slides below to learn six simple ways you can incorporate gamification in your contact center.

Want to be a part of our next conversation? Mark your calendar and join us on Tuesday, April 19th as we chat about building better agent scorecards. Kevin Hegebarth will host the one hour discussion. Just follow along on twitter and participate using the hashtag #ICMIchat.



Topics: Learning & Development

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Does your contact center have a policy regarding allowing agents who wish to apply for internal company positions outside the contact center?

No, we don’t have a formal policy
Yes, agents must work in the contact center for at least 1 year before applying for other positions
Yes, agents must work in the contact center for at least 6 months before applying for other positions
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