6 Simple Ways to Leverage Gamification in the Contact Center
Empowering contact center excellence for 30 years!

6 Simple Ways to Leverage Gamification in the Contact Center

Gamification is arguably one of the words of the year. You've heard a lot about it, but have you actually used it in your contact center? If you're looking for simple, budget friendly ways to try gamification, look no further than the tips and tricks shared by our #ICMIchat community.

Click through the slides below to learn six simple ways you can incorporate gamification in your contact center.

Want to be a part of our next conversation? Mark your calendar and join us on Tuesday, April 19th as we chat about building better agent scorecards. Kevin Hegebarth will host the one hour discussion. Just follow along on twitter and participate using the hashtag #ICMIchat.



Topics: Learning & Development

Related

More from Erica Strother Marois

Comments

Leave a comment

Please sign in to leave a comment. If you don't have an account you can register for free here.

Forgot username or password?

   

QuickPoll

Do you currently offer 4 by 10-hour shifts?

Yes, and employees who work this schedule get 3 consecutive days off
Yes, but employees working this schedule aren't guaranteed 3 consecutive days off
Yes, but we give employees working this schedule days off that match customer demand/volume
Yes, but we are experiencing productivity and quality concerns due to fatigue
No, we don’t offer this schedule option
More Polls