#CCExpo14 Insider: Day One
Empowering contact center excellence for 30 years!

#CCExpo14 Insider: Day One

Good morning from beautiful San Diego!

This time last year I was brand new to ICMI and nervously boarding a plane for Seattle en route to ACCE (now Contact Center Expo and Conference).  I was excited, but anxious.  I had no idea what to expect.

Fast forward a year, and here I am in San Diego.  This year I’m a lot more excited than nervous, and I know exactly what to expect.  Contact Center Expo and Conference is sure to be nothing less than awesome this year!

The thing I love most about this industry is the people, and I look forward to re-connecting with many you and meeting many new faces.  The ICMI team wants this conference to be interactive, engaging, and informative for everyone and we have so many fun things planned!

From site tours, to educational sessions, a sold-out exhibit hall, celebrity keynotes, and more; there’s something for everyone!

If you’re attending, be sure to download our free mobile app.  You can find peers with similar interests, share photos, plan your schedule and maybe even win a prize.

And speaking of prizes--don’t forget to be social!  Share your favorite quotes, photos, and moments with us on Twitter, Facebook, and Instagram.  Just use the hashtag #CCExpo14 to get in on the action. Those who are most social will be rewarded!  We’ll be giving gift cards to the award winners in the following categories, so start tweeting!  (You can find more information in your show directory)

  • Thought Leader Award: Inspires the most #CCExpo14 re-tweets
  • Social Butterfly Award: Most active overall using #CCexpo14
  • Shutterbug Award: Posts the most photos on Mobile App

Keep an eye on this space for updates throughout the week, and check out some of the live highlights from Day One below.  Did we miss one of your favorite moments?  Tell us about it in the comments!

Topics: Learning & Development


More from Erica Strother Marois


Leave a comment

Please sign in to leave a comment. If you don't have an account you can register for free here.

Forgot username or password?



Does your contact center have a policy regarding allowing agents who wish to apply for internal company positions outside the contact center?

No, we don’t have a formal policy
Yes, agents must work in the contact center for at least 1 year before applying for other positions
Yes, agents must work in the contact center for at least 6 months before applying for other positions
More Polls