That is Not What I Meant
Empowering contact center excellence for 30 years!

That is Not What I Meant

If you have the opportunity to appear on television or radio for your business, for a good or a bad reason, have a professional coach you on your speaking, your statement, your key points, and your appearance. After his company released dangerous chemicals into the Charleston, West Virginia water supply, Freedom Industries President Gary Southern Freedom Industries Gary Southerntried several times to walk away from a press conference Friday evening, saying “it has been an extremely long day.”  Businesses closed, flights diverted, operations cancelled? Uh, yeah it has say the thousands of people who have not had a clean water supply for days.

Think – and practice – before you speak.
Dayna

Perhaps you should share this with upper management? Use the links to the left of the tip.
 

ICMI Contact Center Expo & Conference

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Topics: Learning & Development, People Management, Strategy & Planning

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