In Which Area Do You Think Your Contact Center is Strongest?
Empowering contact center excellence for 30 years!

In Which Area Do You Think Your Contact Center is Strongest?

Last week we polled community members and asked in which are they consider their contact center to be strongest.

The choices: teamwork, communication, results/measurement, or innovation.

More than half of respondents said their contact center was strongest in teamwork.  Measurement and results came in second, with nearly a third of the vote, followed by communication, and innovation.

We asked our "Call Center Trade Game" webinar participants the same question.  Wondering how those results compared?  In case you missed it, sign up to view the webinar on demand.

Topics: Learning & Development, Site Operations


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On average, how much time do your supervisors/managers spend coaching their team of representatives?

1-5 hours per week
6-10 hours per week
11-15 hours per week
16-20 hours per week
21 or more hours per week
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