Infographic: 3 Proven Ways to Propel Contact Center Profit
Empowering contact center excellence for 30 years!

3 Proven Ways to Propel Contact Center Profit

Discover what successful contact centers do to propel profit.

How do they measure and report?

What do they do with customer feedback
and how do they get it?

 

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QuickPoll

Do you currently offer 4 by 10-hour shifts?

Yes, and employees who work this schedule get 3 consecutive days off
Yes, but employees working this schedule aren't guaranteed 3 consecutive days off
Yes, but we give employees working this schedule days off that match customer demand/volume
Yes, but we are experiencing productivity and quality concerns due to fatigue
No, we don’t offer this schedule option
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