Perception vs Reality: 8 Consumer Trends the Contact Center Can't Ignore
Empowering contact center excellence for 30 years!

Perception vs Reality

8 Consumer Trends the Contact Center Can't Ignore

Sometimes what contact centers believe about their customers isn't always reality. Here are 8 stats where the consumer and the contact center are seeing things a bit differently. 


Get immediate access to the Infographic by clicking on the link below.

View it now >


Want to dive deeper than the infographic?

Sponsored by

Topics covered include: Customer Experience

ICMI/UBM Privacy Statement


Which method do you feel is most effective for recruiting new agents?

Employee referrals
Online recruiting via third-party websit
Online recruiting via own corporate website
Social Media
Employment/temporary agencies
More Polls