Perception vs Reality: 8 Consumer Trends the Contact Center Can't Ignore
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Perception vs Reality

8 Consumer Trends the Contact Center Can't Ignore

Sometimes what contact centers believe about their customers isn't always reality. Here are 8 stats where the consumer and the contact center are seeing things a bit differently. 

 

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Topics covered include: Customer Experience

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QuickPoll

How does your organization define a small contact center?

A standalone contact center with less than 50 agents
A standalone contact center with less than 75 agents
A standalone contact center with less than 100 agents
A specialty agent group of fewer than 50 agents within a larger center
A specialty agent group of fewer than 75 agents within a larger center
A specialty agent group of fewer than 100 agents within a larger center
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