The 4 Phases to Achieving Customer Delight
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The 4 Phases to Achieving Customer Delight

Discover where your organization is in the process to achieving customer delight!

With so much data available at our fingertips, how do we move from chaos to customer delight?

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Topics covered include: Customer Experience, Self-Service

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QuickPoll

Do you currently offer 4 by 10-hour shifts?

Yes, and employees who work this schedule get 3 consecutive days off
Yes, but employees working this schedule aren't guaranteed 3 consecutive days off
Yes, but we give employees working this schedule days off that match customer demand/volume
Yes, but we are experiencing productivity and quality concerns due to fatigue
No, we don’t offer this schedule option
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