#ICMIchat Recap: Supporting Customers in Every Time Zone
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#ICMIchat Recap: Supporting Customers in Every Time Zone

Today's customers expect service when they want it, where they want it, and how they want it. How does your contact center keep pace?

The globalized economy means companies have customers across every time zone.  Staffing for 24/7 service can be a challenge, so how can the contact center best meet those needs? Our #ICMIchat participants this week have some advice!

Check out the recap below for insight on serving customers in every time zone.

Join us again next week (Tuesday, 1pm EST) for a conversation on outsourcing.  Just follow along on Twitter using #ICMIchat.



Topics: Global Service Delivery

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Does your contact center have a policy regarding allowing agents who wish to apply for internal company positions outside the contact center?

No, we don’t have a formal policy
Yes, agents must work in the contact center for at least 1 year before applying for other positions
Yes, agents must work in the contact center for at least 6 months before applying for other positions
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