How Many Bilingual Agents Does Your Contact Center Have?
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How Many Bilingual Agents Does Your Contact Center Have?

Last week we polled community members and asked this question. The results: More than 20% answered that they have no bilingual agents. 47% answered 1-5, 27% said 10 or more, and 5% said they outsource.

How does this compare with your contact center?  Do you have plans to add more bilingual agents in the near future?

Share your thoughts in the comments below.



Topics: Global Service Delivery, Site Operations

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Alexander Smith — 11:38AM on Jul 25, 2013

I have been using Telelanguage Services for dealing with my non-English speaking customers. They have been very responsive and their interpreter connect times are really quick.
Based on my experience using Telelanguage's support I would highly recommend to try their services. Make sure to ask for their tiered rate plan instead of one rate for all languages. One rate for all languages is very expensive.

QuickPoll

Does your contact center have a policy regarding allowing agents who wish to apply for internal company positions outside the contact center?

No, we don’t have a formal policy
Yes, agents must work in the contact center for at least 1 year before applying for other positions
Yes, agents must work in the contact center for at least 6 months before applying for other positions
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