Erica Strother Marois
| Published: December 07, 2016 | Comments
Every customer wants it, and every company wants to provide it. But what is great customer service? How can business leaders achieve it? Find out how a few of ICMI's Contact Center Expo & Conference speakers define great customer service.
Weigh-in and tell us how you define it! Leave your comments here, or join us each Tuesday at 1pm ET on Twitter for a live hour of contact center and customer experience conversation. Just use hashtag #ICMIchat to participate.
Erica Strother Marois is the Community Strategist at ICMI. With a background in marketing, public relations, and social media, she brings nearly ten years of community management experience to ICMI. Erica manages ICMI’s robust network of community contributors – 500 strong! She also hosts ICMI’s weekly tweet chats that feature dynamic, interactive discussions with thought leaders and innovators in our community. Erica produces our webinars and many other content initiatives like Contact Center Insider, our weekly newsletter. She also partners with vendors in the community to nuance their viewpoint on important topics. Lastly, Erica employs her creative viewpoint on community engagement at ICMI events – working with attendees to enhance their event experience and bring the ‘fun’ to attending an industry event. Erica is a connector of people – in any medium – and the contact center community is lucky to have her on their side!
Connect with Erica: Twitter: @EricaMarois | LinkedIn: http://linkd.in/16kW2cj | Google+: http://bit.ly/1zkp9YS | Email: firstname.lastname@example.org
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