How Do You Define Great Customer Service?
Empowering contact center excellence for 30 years!

How Do You Define Great Customer Service?

Every customer wants it, and every company wants to provide it. But what is great customer service? How can business leaders achieve it? Find out how a few of ICMI's Contact Center Expo & Conference speakers define great customer service.

Weigh-in and tell us how you define it! Leave your comments here, or join us each Tuesday at 1pm ET on Twitter for a live hour of contact center and customer experience conversation. Just use hashtag #ICMIchat to participate.



Topics: Customer Experience

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QuickPoll

How does your organization define a small contact center?

A standalone contact center with less than 50 agents
A standalone contact center with less than 75 agents
A standalone contact center with less than 100 agents
A specialty agent group of fewer than 50 agents within a larger center
A specialty agent group of fewer than 75 agents within a larger center
A specialty agent group of fewer than 100 agents within a larger center
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