Are You Guilty of Creating High Effort Customer Experiences?
Empowering contact center excellence for 30 years!

Are You Guilty of Creating High Effort Customer Experiences?

Is it easy for customers to do business with your company?

According to American Express research, the average happy customer tells nine people about their experience. Not only that, but 86% are willing to pay more for great customer service.

The best way to deliver great customer service is to make it easy. The fastest way to drive customers away: make things difficult.

Are you guilty of creating high effort customer experiences? View this slideshow for insight from the #ICMIchat community. They share the characteristics of high and low effort experiences, as well as advice for making customer service easier.

Join us next week for a chat about "The DNA of a Great Contact Center Manager". It kicks off at 1pm ET on Tuesday. Just use and follow #ICMIchat on your favorite Twitter app to join us. 



Topics: Customer Experience

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Do you currently offer 4 by 10-hour shifts?

Yes, and employees who work this schedule get 3 consecutive days off
Yes, but employees working this schedule aren't guaranteed 3 consecutive days off
Yes, but we give employees working this schedule days off that match customer demand/volume
Yes, but we are experiencing productivity and quality concerns due to fatigue
No, we don’t offer this schedule option
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