How to Keep Customer Service Rockstars on Your Team
Empowering contact center excellence for 30 years!

How to Keep Customer Service Rockstars on Your Team

Employee retention is a top priority for most industries, but retaining top performers in the contact center is especially challenging. Looking for ways to keep the rockstars on your team? Look no further!

ICMI Contact Center Expo & Conference speaker Jenny Dempsey was the guest host for our latest #ICMIchat. She'll be sharing tips for employee engagement and retention in her conference session, but you can find some inspiration in the slideshow recap below. Click through to see which tips and tricks work best for other contact center leaders!

Topics: Culture & Morale, People Management


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On average, how much time do your supervisors/managers spend coaching their team of representatives?

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