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#ICMIchat Recap: Employee Rewards and Incentives

By Erica Marois | Date Published: October 23, 2014 - Last Updated August 22, 2018 | Comments

Last week during #ICMIchat we discussed the importance of employee engagement.  This week, we went a little deeper.

How can contact center leaders use rewards and incentives to motivate their staff?  Is there such a thing as a bad incentive?  Check out the recap below for guidance on implementing and effective employee rewards and incentives program in your contact center.

Join us again next week (Tuesday, 1:00 pm ET) as we wrap up the month of culture and morale with a chat on remote contact center agents.  TCN will host the hour. 

Erica Strother headshot
A passionate connector of people, Erica Marois is a customer and employee experience enthusiast who loves helping others find unique solutions to their biggest challenges. She has 12+ years of experience in content creation and community building and volunteers as a facilitator for CX Accelerator. A content marketing specialist with 8x8, Erica works from home in Richmond, VA, where she lives with her husband and their lab-mix, Quinn. Outside of work, she loves cooking, traveling, and reading.
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