#ICMIchat Recap: Employee Rewards and Incentives
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#ICMIchat Recap: Employee Rewards and Incentives

Last week during #ICMIchat we discussed the importance of employee engagement.  This week, we went a little deeper.

How can contact center leaders use rewards and incentives to motivate their staff?  Is there such a thing as a bad incentive?  Check out the recap below for guidance on implementing and effective employee rewards and incentives program in your contact center.

Join us again next week (Tuesday, 1:00 pm ET) as we wrap up the month of culture and morale with a chat on remote contact center agents.  TCN will host the hour. 



Topics: Culture & Morale

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Does your contact center have a policy regarding allowing agents who wish to apply for internal company positions outside the contact center?

No, we don’t have a formal policy
Yes, agents must work in the contact center for at least 1 year before applying for other positions
Yes, agents must work in the contact center for at least 6 months before applying for other positions
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