#ICMIchat Recap: Employee Rewards and Incentives
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#ICMIchat Recap: Employee Rewards and Incentives

Last week during #ICMIchat we discussed the importance of employee engagement.  This week, we went a little deeper.

How can contact center leaders use rewards and incentives to motivate their staff?  Is there such a thing as a bad incentive?  Check out the recap below for guidance on implementing and effective employee rewards and incentives program in your contact center.

Join us again next week (Tuesday, 1:00 pm ET) as we wrap up the month of culture and morale with a chat on remote contact center agents.  TCN will host the hour. 

Topics: Culture & Morale


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Improving the customer experience
Improving employee engagement
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