ICMI’s Call Center Demo & Conference celebrates its 10th year of providing top education to the call center community
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The Key to Conquering Call Center Chaos to be revealed in ICMI Webinar

COLORADO SPRINGS, Colorado, September 25, 2012 – The International Customer Management Institute (ICMI) has opened registration for a complimentary webinar that will divulge how ICMI’s accredited training and certification program can provide the necessary skills and knowledge to work more efficiently and effectively in a call center environment.This webinar - Conquering Chaos In Your Center Through Professional Training & Certification - is scheduled to take place on Tuesday, October 2, 2012 at 10 AM Pacific / 1 PM Eastern time. Presenters will include Linda Riggs, Strategic Training Director for ICMI, Todd Piccuillo Sales Director of Training and Certification for ICMI, and Todd Hixson, Care Operations Resource Planning Manager for Intuit.

“Based on the feedback we’ve received from those who have completed the program, we feel confident that our Professional Certification Program gives contact center professionals the expertise they need to initiate important and critical changes within their centers,” Joy Sobhani, Professional Development Director for ICMI. “Through this webinar, we’ll provide an overview of just some of the ways this program can make a huge difference when rolled out within a contact center.”

Though registration is complimentary, advance registration IS required. Interested parties can register this webinar here, and will receive a reminder prior to the webinar live date of Tuesday, October 2 at 10 AM Pacific / 1 PM Eastern Time.


Does your contact center have a policy regarding allowing agents who wish to apply for internal company positions outside the contact center?

No, we don’t have a formal policy
Yes, agents must work in the contact center for at least 1 year before applying for other positions
Yes, agents must work in the contact center for at least 6 months before applying for other positions
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