2013 Exhibit Hall ActivitiesExhibitors

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Exhibitors

salesforce.com

Diamond Sponsor
Booth Number: 429
Website: http://www.salesforce.com/service-cloud/overview

Salesforce.com is the enterprise cloud computing company that is leading the shift to the Social Enterprise™. Social enterprises leverage social, mobile and open cloud technologies to put customers at the heart of their business. Our trusted cloud platform and apps—including salesforce.com’s customer service solution, the Service Cloud—help employees collaborate easily and connect with customers like never before. Today many great companies including Comcast, SunTrust Bank, and Yamaha are harnessing the power of social media and discovering more meaningful ways to listen and engage with customers. These companies transformed the customer service experience and their business with the Service Cloud. You can too.

Foresee

Platinum Sponsor
Booth Number: 428
Website: http://www.foresee.com

As a pioneer in customer experience analytics, ForeSee continuously measures satisfaction and delivers powerful insights on where to prioritize improvements for maximum impact. ForeSee applies its trusted technology across channels and customer touch points, including websites, call centers, brick-and-mortar locations, mobile sites and apps, and social media initiatives. Executives and managers confidently prioritize efforts that achieve business goals because ForeSee’s proven methodology is predictive of customer loyalty, purchase behavior, future financial success, and even stock prices. With deep expertise in a range of sectors and industries for organizations around the world, ForeSee combines the best in customer satisfaction measurement, proven predictive analytics, usability analysis, and rich observational data. Measuring success through the customers’ eyes means better outcomes for organizations – large and small – and a better experience for consumers.

Jabra

Award Title Sponsor
Booth Number: 432
Website: http://www.jabra.com

Jabra is a world leader in the development, manufacturing, and marketing of a broad range of hands-free communications solutions. With a reputation for innovation, reliability, and ease of use that goes back more than two decades, Jabra’s consumer and business divisions produce corded and wireless headsets, plus mobile and in-office speakerphones that empower individuals and businesses through increased freedom of movement, comfort, and functionality.

inContact

Gold Sponsor
Booth Number: 437
Website: http://www.incontact.com

inContact helps contact centers around the globe create profitable customer experiences through its powerful portfolio of cloud-based contact center software solutions. The company’s services and solutions enable contact centers to operate more efficiently, optimize the cost and quality of every customer interaction, create new pathways to profit and ensure ongoing customer-centric business improvement and growth. To learn more, visit www.inContact.com.

Interactive Intelligence

Gold Sponsor
Booth Number: 629
Website: http://www.inin.com

Interactive Intelligence offers unified business communications solutions for contact center automation, unified communications, and business process automation, based on our open standards, all-in-one software suite. More than 4,500 organizations worldwide currently benefit from our on-premise solutions, our cloud-based Communications as a Service (CaaS) solutions, or both, which include value-added services for software, hardware, implementation, consulting, support and education. At Interactive Intelligence, it’s what we do.

LiveOps

Gold Sponsor
Booth Number: 329
Website: http://www.liveops.com

LiveOps is the global leader in cloud contact center and customer service solutions. Hundreds of companies including Salesforce.com, Symantec, and Royal Mail Group trust LiveOps to enable effective multichannel customer interactions quickly, easily and securely across every channel – voice, email, live chat, SMS, Facebook and Twitter. And with the LiveOps Engage™ integrated agent desktop, agents have a better and faster way to engage with customers across any channel without having to navigate through multiple windows or applications. Since 2000, award-winning LiveOps Platform™ has processed billions of customer interactions across various industries including financial, health care, insurance, retail, and high tech.

USAN

Gold Sponsor
Booth Number: 436
Website: http://www.usan.com

USAN helps companies profitably engage customers and deliver amazing cross-channel experiences with the industry’s first and only cloud, premise and hybrid multi-channel customer engagement solution. From traditional telephone interactions to the web, social media and everything between, USAN’s portfolio of call center products delivers effective and affordable customer experience and contact management. In addition to campaign management, back-office integration, and business process automation, USAN’s premise and SaaS offerings include IVR, ACD, and outbound dialers, all built upon a fifth-generation carrier-grade infrastructure that delivers "five nines" of availability and proven scalability.

iQor

Award Presenting Sponsor
Booth Number: 333
Website: http://www.iqor.com

Headquartered in New York City, iQor provides intelligent customer interactions and outsourcing solutions. iQor’s 17,000 employees in 39 Centers of Excellence around the world are dedicated to understanding each customer’s DNA. iQor uses data science and real-time analytics intelligence to deliver extraordinary customer experiences that enhance revenue while promoting and protecting clients’ brands. iQor’s four service solutions specialize in providing data-driven, technology-empowered customer support and processing services in the consumer and commercial markets. For more information please visit wwwi.iqor.com.

CallCopy

CallCopy

Sterling Sponsor
Booth Number: 336
Website: http://www.callcopy.com

CallCopy, a leading provider of innovative call recording and contact center solutions, is dedicated to ensuring the highest standards of customer and employee satisfaction. The award-winning, enterprise-proven cc: Discover suite delivers advanced call recording, screen capture, quality management, speech analytics, desktop analytics, performance management, customer survey and workforce management capabilities to organizations of all sizes and industries across the globe. CallCopy empowers these organizations to gather business intelligence, which is leveraged to maximize operational performance, reduce liability, achieve regulatory compliance and increase customer satisfaction. For more information, visit http://www.callcopy.com.

Envision

Sterling Sponsor
Booth Number: 442
Website: http://www.envisioninc.com

Since 1994, Envision has been providing solutions to optimize organizations by turning data from customer communications into action, which makes an intelligent impact on your business and leads to exceptional customer experiences. Data from phone, e-mail, chat and social media interactions can help quickly identify trends, optimize operations and transform customer relationships. Envision delivers innovative software solutions to optimize your workforce with our integrated, web-based solution, which includes voice of the customer analysis, performance management, desktop analytics, speech analytics, compliance recording, quality management, workforce management and coaching and eLearning. For more information, visit envisioninc.com.

J.D. Power and Associates

Sterling Sponsor
Booth Number: 633
Website: http://www.jdpower.com

Headquartered in Westlake Village, Calif., J.D. Power and Associates is a global marketing information services company providing forecasting, performance improvement, social media and customer satisfaction insights and solutions. The company’s quality and satisfaction measurements are based on responses from millions of consumers annually. For more information on car reviews and ratings, car insurance, health insurance, cell phone ratings, and more, please visit JDPower.com. J.D. Power and Associates is a business unit of The McGraw-Hill Companies.

Medallia

Sterling Sponsor
Booth Number: 332
Website: http://www.medallia.com

Medallia is the customer experience management company. Founded in 2001, the company is trusted by the world’s leading brands, including Best Western, Four Seasons, Gold's Gym, Sephora, Sony, and Verizon, to improve customer experiences. Medallia provides a cloud-based software platform, which captures feedback across Web, social, mobile, and contact center channels, analyzes it in real time, and enables companies to take action to drive customer delight. Learn more at www.Medallia.com.

VoltDelta

Sterling Sponsor
Booth Number: 628
Website: http://www.voltdelta.com

VoltDelta OnDemand provides telephony-based customer care solutions with Software as a Service (SaaS) efficiency. Contact center and remote agent call distribution and management, inbound and outbound voice recognition with unique CrystalWAVE technology, and voice of the customer call plus agent screen recording to monitor each call through any transfer work to enhance caller satisfaction without capital investment. VoIP and TDM access currently supports over 2 Billion calls per year and tens of thousands of agent seats with 99.99% reliability. U.K and German data centers in addition to redundant VoltDelta facilities in North America provide wide geographical coverage.

8x8, Inc.

Booth Number: 545
Website: http//:www.8x8.com

8x8, Inc. is a leading provider of cloud communications solutions. 8x8 Virtual Contact Center is a full-featured, cloud-based contact center solution that breaks the call center's dependency on complex specialized hardware and software. Fast to deploy and easy to use, 8x8 Virtual Contact Center provides out-of-the-box integration with major CRM providers such as NetSuite, Salesforce, MicroSoft Dynamic, Zendesk and Zoho. With 8x8, you can deploy agents anywhere, yet manage them all under one affordable, cloud-based contact center. 8x8 provides you with a full-featured, state-of-the-art contact center that delivers the highest level of service to your customers with each and every interaction.

Altitude Software

Booth Number: 645
Website: http://www.altitude.com

Altitude Software is the leader of unified customer interaction solutions, managing dynamic contact centers independently of platforms since 1993. With about 1100 customers in 80 countries, Altitude strives for customer satisfaction and is ISO 9001 certified for its worldwide support. Altitude Software has won 50+ industry awards. “Altitude uCI” (unified customer interaction) is a software suite that manages in real time enterprise functions like Customer Service, Help Desk, Collections, Telesales, Surveys, etc. It is unique in accelerating the creation of services and campaigns, thanks to the unified design studio, routing, dialler, voice portal, desktop front-end, monitoring and analytics.

Business Telecom Products

Booth Number: 738
Website: http://www.btpi.com

42% of contact centers are affected by voice related issues…and sometimes it’s the headsets. If headset problems are plaguing your team’s performance, please stop by booth # 738. Talk with BTP, a 22-year Plantronics distributor, who specializes in pinpointing headset issues. They consistently help customers realize significant savings in headsets. See the latest UC audio devices and enter the drawing to win a new wireless headset!

Calabrio

Booth Number: 228
Website: http://www.calabrio.com

Calabrio develops Calabrio ONE, a suite of contact center workforce optimization software that's easy to implement, use and maintain. Calabrio ONE includes call recording, quality assurance, workforce management, and speech analytics. Calabrio ONE is flexible - providing product bundles and add-ons that make it easy for customers to begin with the right set of applications for their business today, then build on their success with new features as their needs evolve. Calabrio ONE is built on a modern Web 2.0-based architecture that allows contact centers to integrate new applications easily and personalize the desktop toolset for each user.

Certified Languages International

Booth Number: 639
Website: http://www.certifiedlanguages.com

Certified Languages International provides global over-the-phone interpretation, onsite interpretation, and document translation services in over 190 languages to public and private clients in a wide variety of fields. The range of customers we provide services to include: finance, healthcare, insurance, telecommunications, transportation, hospitality, retail, and utilities. We also deliver vital interpretation services to police and emergency services, state and federal government agencies, and judicial systems. Our partnership objective is to help companies increase revenues and maximize the value of their non-English speaking customer relationships.

Connect First

Booth Number: 543
Website: http://www.connectfirst.com

Connect First is an award-winning SaaS telecommunications and cloud contact center software provider that focuses on customer satisfaction and hosted solutions. Connect First offers a robust platform, designed and supported by a team of highly experienced engineers, designers and business analysts, and backed with personalized in-house customer care. Solutions include Cloud Routing, Inbound ACD, Outbound Dialing, Call Tracking, Interactive Voice Response (IVR), Voice Broadcast, Disaster Recovery, Predictive Dialer, Real-Time Telemetry, CDR Reporting, Live Agent Chat and more. Through a consultative approach with each customer interaction, Connect First builds customized solutions to meet the needs of a discerning customer base.

CXM Recording and Quality Monitoring

Booth Number: 630
Website: http://www.cxmrecord.com

CXM develops intuitive, cost-effective, scalable recording solutions that redefine call center call recording and workforce optimization by providing best in class enterprise features and functionality at a price point attractive to both the enterprise and SMB contact center. Features include; Recording, Screen Capture, Performance Evaluation and Coaching, Speech Analytics, PCI Compliance, Customer Satisfaction Surveys, Workforce Management and Desktop Analytics.

eGain Corporation

Booth Number: 643
Website: http://www.egain.com

eGain is a leading provider of cloud customer engagement solutions. Trusted by leading brands, eGain solutions help design and deliver smart, connected customer journeys across social, mobile, web, and contact centers.

First Call Resolution

Booth Number: 232
Website: http://www.1callres.com

First Call Resolution provides a wide range of boutique, domestic-based outsourced contact center, business process and social networking support solutions to most industries. Supporting over 50 clients with more than 800 employees, FCR maintains 4 contact centers in Roseburg, Grants Pass and Coos Bay, Oregon. First Call Resolution is building a new class of high-quality, domestic-based contact center and business process outsourcing solutions. Our capabilities include phone inbound and outbound phone support, email, web chat, as well as network monitoring and business process outsourcing. Our mission is to be the most respected outsourcing provider in the world.

Five9

Booth Number: 328
Website: http://www.five9.com

Five9 is the leading provider of cloud contact center solutions, bringing the power of the cloud to more than 1,800 customers worldwide and facilitating more than three billion customer interactions annually. Since 2001, Five9 has pioneered the cloud delivery model, helping contact centers transition from premise-based solutions to the cloud. Five9’s solution helps contact centers create exceptional customer experiences, increase productivity and boost revenue For more information, visit www.Five9.com. Like Five9? Tell your friends: www.Facebook.com/CallCenterSoftware

Genesys

Booth Number: 337
Website: http://www.genesyslab.com

Genesys is a leading provider of contact center and customer service software - with over 20 years of contact center innovation and experience. Our software maximizes the value of customer engagement and differentiates the experience by driving personalization and seamless multichannel customer service - as well as extending customer service across the enterprise to optimize processes and the performance of customer-facing employees. There is a Genesys solution for every size contact center - on premise or in the cloud.

Glance Networks

Booth Number: 133
Website: http://www.glance.net

With one click your agents can instantly share web-pages, documents, provide support, or just about anything – all while maintaining a seamless call or chat session. Glance doesn’t require time consuming downloads, or Flash, so guests connect in seconds – making it a perfect fit for agents and their customers.

HDI

Booth Number: 131
Website: http://www.thinkhdi.com

HDI, a UBM Tech company, is the leading professional association and certification body for the technical service and support industry. Serving a community of over 120,000 technical service and support professionals, HDI hosts acclaimed conferences and events, produces renowned publications and research, connects solution providers with practitioners, and certifies and trains thousands of professionals each year.

HirelQ Solutions Inc.

Booth Number: 243
Website: http://www.hireiqinc.com

HireIQ Solutions, Inc. helps customer service organizations improve hiring decisions, reduce recruiting costs and increase talent performance using its proven predictive performance technology. HireIQ’s hiring optimization suite includes InterviewIQ, a multi-media virtual interviewing solution, and LanguageIQ, an English-language fluency and proficiency test. These applications use rich media, web and voice response technologies to automate the phone screening process, resulting in better-qualified candidates presented during the hiring process. Employees hired using HireIQ’s suite of talent performance optimization products demonstrate increased speed to competency, reduced attrition, and improved sales and service performance. HireIQ is a privately held company based in Atlanta, GA. For further information, please visit www.hireiqinc.com. Follow HireIQ on Twitter at www.twitter.com/hireiqinc.

ICMI, International Customer Management Institute

Booth Number: 729
Website: http://www.icmi.com

The International Customer Management Institute (ICMI) is the leading global provider of comprehensive resources for customer management professionals - from frontline agents to executives - who wish to improve customer experiences and increase efficiencies at every level of the contact center. Since 1985, ICMI has helped more than 50,000 organizations in 167 countries through training, events, certification, consulting, and informational resources. ICMI's experienced and dedicated team of industry insiders, trainers, and consultants are committed to helping you raise the strategic value of your contact center, optimize your operations and improve your customer service. For more information, visit www.icmi.com. ICMI is a part of UBM (www.ubm.com), a global live media and B2B communications, marketing service and data provider.

IntelliResponse

Booth Number: 129
Website: http://www.intelliresponse.com

“IntelliResponse is the leading provider of virtual Agent technology solutions for the enterprise. Our patented enterprise Virtual Agent solutions can be used to transform your corporate websites, mobile applications, social media channels and agent desktops into venues for engaging consistent, profitable conversations. IntelliResponse Virtual Agents empower your customers to ask questions using natural, conversational language, and get instant, accurate answers that increase customer satisfaction and enable purchase decisions.”

Intradiem

Booth Number: 728
Website: http://www.intradiem.com

Intradiem, formerly Knowlagent, is the leader in intraday management solutions for contact centers. Its patented software increases agent performance and productivity by making idle time useful, enabling agents to work on personalized and prioritized activity queues consisting of training, coaching, communication and other off-phone activities. Intradiem’s solutions are on-demand, easy to use and require no capital expenditures. More than 450,000 agents and managers around the world use Intradiem’s solutions every day.

IR Link Corp

Booth Number: 730
Website: http://www.irlink.co.kr

IR Link makes call-recording telephone 'Ziphone' for pro call center ( both SIP and Analog ), developed for easy software interface and control to set up Call Center & Call Recording system without Middlewares, and we run Cloud call center and call recording service in Korea using 'ZiphoneX' (call-recording SIP headset phone) based CTI system. Our new 1-ch SIP call recorder 'Zilog' is perfect for whom needs easy call recording either in PC or server. Contact us when you need Telemarketing or Call recording solution in easy and cost effective way to set up call center or Cloud service.

Ixia

Booth Number: 239
Website: http://www.ixiacom.com

Ixia provides the industry's most comprehensive converged IP network validation and network visibility solutions. Ixia test solutions assess and optimize IP-based contact centers by providing massive-scale, high-fidelity simulation and testing conditions. Users can create any volume of IP protocol calls and directly stress the contact center ingress without the need for a complex telco or lab infrastructure. Easily configure this real-world voice traffic into defined call-type patterns to test performance, stability, and security of the contact center layers, including session border controllers, auto-answering queues, integrated voice-response trees, and call analytics packages.

Jones/NCTI

Booth Number: 736
Website: http://www.logicallsmartpath.com

LogiCALL� SMART Path XT™, by Jones/NCTI, improves the customer experience and reduces operational expenses by providing 24/7 access to online support. Available to assist your customers both during normal business hours and during after-hours/weekends, LogiCALL SMART Path XT serves as an eXTension of your current customer support operation without needing to increase headcount.

KANA Software, Inc.

Booth Number: 537
Website: http://www.kana.com

KANA makes every customer experience a good experience. A global leader in customer service solutions delivered on-premise or in the cloud, KANA lets organizations take complete control over customer service interactions, so they can take care of customers, while managing costs and reinforcing brand. By unifying and maintaining context for customer journeys across agent, web, social and mobile experiences, KANA solutions have reduced handling time, increased resolution rates and improved net promoter score (NPS) at more than 900 enterprises, including half of the Global 100 and more than 250 government agencies. KANA is based in Silicon Valley, California and has offices worldwide.

LanguageLine Solutions

Booth Number: 737
Website: http://www.languageline.com

On-demand language services. When, where, and how you need them. Language should never be a barrier. On-demand language services tailored to your needs—on-site, via video, mobile apps, and over-the-phone. Document Translation and Localization services are also available Extend your organization with the largest, best-trained team in the industry and a strategic partner with 30 years of leadership.

Levementum

Booth Number: 137
Website: http://www.levementum.com

Levementum is a leading Cloud Solutions Provider, with a focus on helping organizations run business applications for Call Centers like messaging, collaboration, CRM, and analytics in the cloud. By developing hybrid cloud solutions upon industry leading platforms, such as Salesforce, Magento, Pardot, Good Data, and SugarCRM, Levementum helps you leverage the power of the cloud for your call center. For additional information on how Levementum can help your call center achieve world-class results please contact us at 480-320-2500 or www.levementum.com.

LumenVox

Booth Number: 345
Website: http://www.lumenvox.com

LumenVox has won numerous awards for innovation and technical excellence. Based on industry standards, LumenVox' core Speech Software is certified as one of the most accurate, natural sounding and reliable solutions in the industry. The Speech Recognizer, Text-to-Speech Server and Speech Tuner are the foundation of a successful speech solution. The LumenVox technology provides tools for you to effectively connect and communicate with your users, increase user satisfaction and improve employee productivity. LumenVox technology is used worldwide by companies like Verizon, GM, Toyota, Kmart, the Aussie Post, British Telecom, government agencies, over 300 banks, telecom service providers, 511 operations, and nearly 2,000 other resellers and developers.

NewVoiceMedia

Booth Number: 529
Website: http://www.newvoicemedia.com

NewVoiceMedia’s ContactWorld platform is an enterprise class contact center, delivered via a cloud architecture. Transforming the calling experience for marketing, sales, service and support teams, ContactWorld harnesses the incredible power of customer, contact and lead information, incorporating unique analytics, call planning, recording and routing in a secure and resilient platform. ContactWorld provides a market leading 99.999% service availability SLA, and processes hundreds of millions of calls, for tens of thousands of agents working across the globe for more than 180 customers in 30 countries, including DPD, Parcelforce, Royal Mail, Topcon, Photobox, Lumesse, QlikTech and SHL Group.

Noble Systems Corporation

Booth Number: 732
Website: http://www.noblesys.com

Noble Systems Corporation is a global leader in unified contact center technology, delivering scalable, integrated, inbound/outbound/blended solutions. The Noble� solutions offer innovative platforms for ACD, Predictive Dialing, and Dynamic Contact Blending, with IVR, Digital Recording, Messaging, Compliance, Monitoring and Reporting tools for traditional and IP environments. Headquartered in Atlanta, Georgia, Noble Systems has been providing industry-leading solutions since 1989, and was the first vendor to offer an open, scalable, fully-distributed platform. Noble solutions are used by tens of thousands of agents at 4,000+ sites worldwide.

NTT centerstance

Booth Number: 636
Website: http://www.NTTcenterstance.com

NTT Centerstance is a consulting company specializing in business transformation through process improvement and application of cloud technologies. Unlike traditional system integrators or classic management consultants, our experts have a ‘center stance’ in both worlds, enabling us to deliver optimal business solutions for our clients. As one of the few Platinum Cloud Alliance partners of Salesforce.com in the world, we've helped hundreds of clients optimize their call center CRM and help desk solutions by moving to the Cloud

Nuxiba Technologies

Booth Number: 244
Website: http://nuxiba.com/en/

Nuxiba Technologies Contact Center Solution "CenterWare" is a powerful solution atomizing your entire contact center’s activities. CenterWare is the most graphically rich, interactive, and affordable solution on the market today. Our browser based solutions are for the IN/OUT/Blended Agent environments and include ACD, predictive dialers, call recoding, CTI, IVR, SMS, broadcast messaging, scripting and CRM. CenterWare is available on premise or hosted and will increase the productivity of your agents while providing ROI.

OnBrand24

Booth Number: 136
Website: http://www.onbrand24.com/

A premier outsourced domestic call center services provider for 30 years, OnBrand24 (www.OnBrand24.com) offers comprehensive inbound and outbound expertise, specializing in customer service, order processing, help desk; lead generation, appointment setting, customer win-back and customer research / list scrubbing. Boston, MA-based OnBrand24 becomes an extension of your sales and marketing team. Hiring from a well-educated and talent-rich area, our skilled staff of customer service “brand ambassadors” provides professionalism and sales capabilities that far exceed industry norms. All OnBrand24 representatives are premise-based at our call center facility for better quality assurance, knowledge sharing, work performance monitoring and productivity.

Openspan

Booth Number: 242
Website: http://www.openspan.com/

OpenSpan provides Desktop Analytics and Desktop Automation software that enables call centers to improve agent processes for greater productivity and a better customer experience. With OpenSpan Desktop Analytics, these organizations collect user activity data to discover how agents work with their desktop applications. They analyze this data to measure productivity, pinpoint inefficiencies and identify compliance gaps. Then they use OpenSpan Desktop Automation to improve agent processes, often by simplifying the user interface, automating manual tasks, or providing contextual on-screen guidance during critical processes. The resulting process improvements can often be tied directly to increased revenue, elevated employee and customer satisfaction, improved compliance and lowered operations costs related to training and errors. Visit www.openspan.com for more information.

Performance Technology Partners

Booth Number: 230
Website: http://www.performtechnology.com

PTP is a global Contact Center Consulting firm focused on delivering multi-channel customer experience solutions to the Enterprise and Government marketplace. Our seasoned professionals help companies design, implement, and manage solutions that balance cost with an exceptional customer experience. Whether you are looking to build a multi-channel business strategy with solutions such as analytics, social media and mobile, or migrate from legacy systems to standards-based solutions, PTP can help. Contact us today to learn how partnering with PTP can accelerate the delivery of innovative customer experience solutions.

Pipkins, Inc.

Booth Number: 238
Website: http://www.pipkins.com

Pipkins, Inc., founded in 1983 and headquartered in St. Louis, Missouri, is the leading supplier of workforce management software and services to the call center industry, providing sophisticated forecasting and scheduling technology for both the front and back office. Its award-winning Vantage Point enables managers to solve the complicated operational issues in today’s multi-faceted call center environment. Pipkins’ systems forecast and schedule more than 100,000 agents in over 300 locations across all industries worldwide.

Satori Software Inc.

Booth Number: 233
Website: http://www.satorisoftware.com

Satori Software delivers industry-leading contact data quality and mailing preparation solutions. It’s point-of-entry validation solution, Satori Capture enables contact center staff to quickly and accurately enter full addresses into all types of forms with the fewest possible keystrokes. Powerful search technology returns the right address quickly without the hassles of spelling complex streets and cities. Visit www.satorisoftware.com for more information and a free trial.

Scorebuddy

Booth Number: 139
Website: http://www.scorebuddy.co.uk

Scorebuddy is a simple staff quality scoring system to replace spreadsheets and documents with web based scorecards and reports. Cloud based, scorebuddy is platform independent and can be used to score Calls, Emails, Web Chats, or back office processes. An easy to use web interface allows for quick entry of staff details and scorecard creation. Quality assessors then score staff and report on performance per person, team or group, with an optional Analytics module for detailed trend analysis. The monthly service charge is based on the number of staff being monitored, and with no upfront costs, the returns are immediate.

Sitel Operating Corporation

Booth Number: 338
Website: http://www.sitel.com

As caring for customers becomes the differentiator that drives consumer spend, Sitel is advancing its position as a world leader in outsourced customer care innovation. With 28 years of experience, Sitel’s 58,000 employees support clients with CRM contact center services, providing predictable, measurable Return on Customer Investment by building customer loyalty, increasing sales and efficiency. Sitel’s solutions include customer acquisition, customer care, technical support and social media. Support operations span from home based agents to 120 centers in 24 countries. Sitel manages programs on behalf of some of the best known brands in 40 languages.

Smart Action Company

Booth Number: 739
Website: http://www.smartaction.com

SmartAction is a leader in call automation, providing hosted artificial-intelligence speech IVR services to call centers ranging from medium-sized to Fortune 500-size companies. Our state-of-the-art solution contains artificial general intelligence and natural language capabilities, allowing us to handle more complex calls than the most advanced IVRs. This translates to a superior call experience with proven higher call completion rates at about a quarter of the cost of live agents.

TantaComm

Booth Number: 642
Website: http://www.tantacomm.com

TantaComm is a leader, innovator and trusted partner in customer interaction recording and quality management solutions. Balancing innovation with practicality, TantaComm delivers today’s most cost-competitive path to compliance, service optimization, operational excellence and customer satisfaction.

TCN, Inc.

Booth Number: 229
Website: http://www.tcnp3.com

Today, agencies need to do more with less. By using TCN’s cloud-based predictive dialing tools and services, clients can leverage the most sophisticated Outbound and Inbound calling technologies available, while maximizing available resources and ROI, all without massive capital outlay or new staff. The TCN solution is a complete dialer replacement with full outbound, manual, preview, inbound, and blended functionality with no hardware, no monthly minimums or no maintenance fees. TCN’s award winning Platform 3.0 (P3) is a multi-tenant, intuitive, Interactive Voice Communication platform that has been revolutionary for contact centers needing dialing and IVR solutions.

tpc

Booth Number: 342
Website: http://www.tamerpartners.com

From the pioneers of Quality Monitoring, TPC brings you the next generation sales and service application. Customer Driven Manager (CDM) is an award winning enterprise management solution that helps synchronize customers and frontline employees, to produce an affordable world class sales and service experience. This easy to use, scalable, and centrally managed platform changes everything. Your customers can help coach, motivate and improve your employees everyday. Engage your customers with CDM.

Transera Communications

Booth Number: 237
Website: http://www.transerainc.com

Transera, the leader in Big Data Analytics for Customer Engagement Management, makes sense out of diverse customer interaction data so that sales, marketing, and customer service and support organizations can increase sales, reduce costs, and improve customer satisfaction through improved customer experiences. Transera brings data together in the cloud from your automated call distributor (ACD) applications, interactive voice response (IVR) systems, customer relationship management (CRM) applications, and other customer data sources such as demographic services so that contact centers can analyze, understand, manage, and automate customer interactions in new and innovative ways.

UNICOR

Booth Number: 637
Website: http://www.unicor.gov

UNICOR Services Business Group provides a vital outsourcing alternative for companies considering the use of offshore call center agents. UNICOR supports outbound B2B applications, plus inbound consumer and business requirements such as customer support, sales, order entry, directory assistance and help desks. Many companies who have partnered with UNICOR currently enjoy all the benefits of domestic outsourcing at off shore prices. Please visit the UNICOR booth # 743 and learn more about the "Best Kept Secret in Outsourcing".

Varolii

Booth Number: 343
Website: http://www.varolii.com

Varolii is the market leader in customer interaction management for large B2C companies, enabling better engagement and better outcomes. Our cloud-based, packaged applications helps organizations more effectively interact with large numbers of customers and employees, delivering personalized communications on a large scale through five preferred channels—voice, email, text, smartphone push notification and live agent. When compared to older on-premise technologies and single- or dual-channel SaaS CIM platforms, Varolii consistently outperforms comparable solutions and improves outcomes. Fortune 1000 companies rely on Varolii to engage their customers and employees in millions of digital interactions every day. For more information, visit www.varolii.com.

Verint Systems

Booth Number: 245
Website: http://verint.com

Verint� (NASDAQ: VRNT) Verint� Enterprise Intelligence Solutions™ help organizations of all sizes capture and analyze customer interactions, sentiments and trends across multiple channels, improve performance and optimize the customer experience. The solution portfolio includes the Impact 360� Workforce Optimization™ suite and Voice of the Customer software, which serve as strategic enterprise assets for increasing customer satisfaction and loyalty, enhancing products and services, reducing operating costs and driving revenue.

Voiance Language Services

Booth Number: 444
Website: http://www.voiance.com

Voiance Language Services provides Phone Interpretation services in 200 languages to companies operating customer contact centers. Voiance facilitates communication between you and your customer, resulting in higher customer satisfaction and retention. Voiance has been in business since 1995 through its parent company CyraCom International, Inc., the second largest provider of Phone Interpretation services in the United States. For more information regarding how Voiance’s suite of telephone and video interpretation and language translation services can help your business, please visit http://www.voiance.com or call 1-866-742-9080.

VoxOx

Booth Number: 638
Website: http://www.telcentris.com

Telcentris is the innovator behind VoxOx, cloud-based unified communications and VoIP solutions for consumer, business, call center, and wholesale markets. Telcentris provides VoxOx In Business – a complete suite of VoIP business phone solutions that are cost effective, efficient and easy to manage. Through a wholesale division, Telcentris also offers turnkey VoIP solutions and carrier services that are especially well suited for businesses conducting high volume short duration calls. The foundation of the company’s offerings is its award-winning unified communications platform in the cloud that enables the company and its customers to build powerful, scalable applications and services.

VPI

Booth Number: 236
Website: http://www.vpi-corp.com

VPI is a leading innovator and provider of integrated interaction recording and workforce optimization solutions for enterprises, trading floors, government agencies, and first responders. Through its award-winning suite of solutions, VPI empowers organizations to proactively improve the customer experience, increase workforce performance, ensure compliance, and align tactical and strategic objectives across the enterprise. With the power to be proactive, organizations are equipped to actively identify and maximize opportunities and minimize risk. For more than a decade, VPI has been providing proven technology and superior service to more than 1,000 customers in over 25 countries.

WhitePages Pro

Booth Number: 632
Website: http://pro.whitepages.com

WhitePages Pro provides the best contact data for better customer interactions. Our phone number intelligence helps contact centers avoid the costs associated with bad contact information. When a mobile or landline phone number is submitted to the WhitePages Pro database the current name and address information is retrieved. Data from WhitePages Pro can help you drive an exceptional customer experience by improving call processing times. Our data helps your agents identify inbound callers and reduce inaccurate data capture, verify contact information for efficient customer outreach and improve customer satisfaction by decreasing call processing time. Businesses can access the PRO database through a web-based interface or easy-to-use API that can be quickly integrated into your existing call process. Our expertise in powering the largest and most trusted online directory means that you will have fast and reliable access to the best contact data available. http://pro.whitepages.com

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