ICMI Events are contact center industry gatherings that feature:
The MOST independent and cutting-edge session and workshop content
The MOST successful industry professionals as speakers
The MOST productive networking opportunities
Created with a depth of expertise and resources that no other conference organizer can offer, ICMI Events feature a wealth of expertise that comes from over 22 years of exclusive devotion to the contact center industry. Topics at each event are timely, and presenters are industry experts and gurus. Past ICMI events have addressed such crucial areas as IP-based home agents, speech technologies, CRM, and workforce optimization.
Who should attend ICMI Events?
Executives and Managers involved in or responsible for:
- Contact Centers
- Customer Service
- Customer Relationship Management
- Help Desks
- Sales and Marketing
- Telemarketing/Telesales
- Field Support
- Channel Support
- Business Intelligence
- Customer Data Integration
- Enterprise Services
- IT/Telecom
- Hiring/Coaching/Retention
- Workforce Management
- Six Sigma
Looking to network with other call center professionals, and see who else is attending our events? Check it out, and RSVP on our
Facebook page
!
