Connecting You With the Largest Network of Call Center Decision Makers
The International Customer Management Institute (ICMI) is the leading global provider of comprehensive resources for customer management professionals – from frontline agents to executives – who wish to improve customer experiences and increase efficiencies at every level of the contact center. Since 1985, ICMI has helped more than 50,000 organizations in 167 countries through training, events, certification, consulting, and informational resources. ICMI’s experienced and dedicated team of industry insiders, trainers, and consultants are committed to helping you raise the strategic value of your contact center, optimize your operations and improve your customer service.
ICMI is a part of UBM (www.ubm.com), a global live media and B2B communications, marketing service and data provider.
Download the 2012 ICMI Media Kit
Exhibit and Sponsorship Opportunities
Created with a depth of expertise and resources that no other conference organizer can offer, ICMI Events feature a wealth of expertise that comes from over 26 years of exclusive devotion to the contact center industry. Topics at each event are timely, and presenters are industry experts and gurus. Past ICMI Events have addressed such crucial areas as home agents, speech technologies, CRM, workforce optimization and social media.
Take a look at the events ICMI offers to give you the best opportunity in the service and support industry to reach targeted service management decision makers. Become an exhibitor/sponsor at one or more of our upcoming events:
Download the ACCE 2012 Media Kit
Online Lead Generation Opportunities
ICMI.com is the most effective way to access comprehensive information on all aspects of contact-center business and technology. The site attracts solutions-oriented contact center managers and executives who turn to ICMI and its flagship email newsletter, the Call Center Insider, when they’re looking for explanatory and contextual information that bring customer contact business and technology trends and issues into focus.
For additional information please contact:
Jody Kudless
jkudless@icmi.com | 732.252.9740
