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How to Spot a Great Mentor

This post originally appeared on Chip Bell's Blog .  Register to attend  Contact Center Demo and Conference to hear Chip Bell speak. So, you are looking for a mentor! They come in... Read More

How to Survive Your First Day of Call Center School

Think back to your first day of high school.  You got off the bus, held your backpack to your shoulders, and shuffled into the building.  After a brief orientation, you picked up... Read More

Training for Measurable Business Success

For most businesses, employees represent the single biggest operational cost, so making sure each and every staff member performs to the best of their abilities is crucial. Amanda Westwood argues that, if... Read More

Weird Al Hits a Grammar Home Run

U abrevi8 yur texts? Stop. Spelling, grammar, and proper sentence structure go a long way toward the way people think about you. If you aren’t confident in these areas, take a class... Read More

Video: #CCExpo14 Thought Leadership Panel: Training

Is traditional classroom training still needed, or is gamification now the best way to go? In this thought leadership panel from Contact Center Expo and Conference our expert panelists explore the future... Read More

#ICMIchat Recap: Training the Trainer

How do you encourage leadership in the contact center and identify employees with leadership potential for the future? And when it comes to training tomorrow's leaders, how do you develop material that's... Read More

Video: Training on a Shoestring: What Would MacGyver Do? (Part Three)

Are you constantly looking for ways to do more with less in your contact center? Who better to turn to than MacGyver?!  He was the man who could do everything with anything,... Read More

How to Encourage Leadership in the Contact Center

A contact center leader (whether executive management, director, manager, supervisor, or team lead) should consider these words: how you are perceived is how you are received.  Sometimes leaders forget to remember the... Read More

Can You Read My Mind? 5 Ways Customer Feedback is Changing the Contact Center

Wouldn’t it be nice to be able to peer inside the minds of your customers and find out exactly what they think of you and your products or services? It would be... Read More

Interview: How Pelephone was able to reduce onboard training while increasing the proficiency of new CSRs

Mobile operators around the world are facing great pressures from new regulations that strive to enhance competition and bring down prices. New competitors offering low fixed price packages have completely changed the... Read More

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