11 Tips to Reduce Absenteeism and Attrition
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11 Tips to Reduce Absenteeism and Attrition

In the small contact center, one person calling out sick can wreak havoc on service levels. And for contact centers of any size, agent attrition remains a top challenge. Looking for a few ways to reduce both absenteeism and attrition? Here are 11 tips from the most recent #ICMIchat.

For more tips, as well as insight on quality monitoring, self-service, and more, check out the full chat recap.



Topics: Workforce Management, People Management

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Do you currently offer 4 by 10-hour shifts?

Yes, and employees who work this schedule get 3 consecutive days off
Yes, but employees working this schedule aren't guaranteed 3 consecutive days off
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