Costs and Causes of Contact Center Attrition
Empowering contact center excellence for 30 years!

Costs and Causes of Contact Center Attrition

Attrition is one of the biggest challenges contact centers face.  Can you relate?

In this video I share two of the main causes at the root of attrition and offer up some strategies for lessening the problem.

Watch and share your thoughts and opinions in the comments!



Topics: Workforce Management, People Management

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QuickPoll

How does your organization define a small contact center?

A standalone contact center with less than 50 agents
A standalone contact center with less than 75 agents
A standalone contact center with less than 100 agents
A specialty agent group of fewer than 50 agents within a larger center
A specialty agent group of fewer than 75 agents within a larger center
A specialty agent group of fewer than 100 agents within a larger center
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