Costs and Causes of Contact Center Attrition
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Costs and Causes of Contact Center Attrition

Attrition is one of the biggest challenges contact centers face.  Can you relate?

In this video I share two of the main causes at the root of attrition and offer up some strategies for lessening the problem.

Watch and share your thoughts and opinions in the comments!



Topics: Workforce Management, People Management

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QuickPoll

Does your contact center have a policy regarding allowing agents who wish to apply for internal company positions outside the contact center?

No, we don’t have a formal policy
Yes, agents must work in the contact center for at least 1 year before applying for other positions
Yes, agents must work in the contact center for at least 6 months before applying for other positions
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