Improve Workforce Efficiency Across Business Processes

Date: Available On-Demand Time: Watch It Now Presenters: Kirwyn Adderley, Stefan Captijn, Justin Robbins

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Discover how to prevent a disconnect from occurring between the multiple touch points within your organization.

When it comes to managing and meeting customer expectations, many organizations understand the core metrics and necessary functionalities required when serving the traditional communication channels. What happens, however, to the numerous work items that are generated by your business processes, CRM systems, and various other applications?  For many organizations, they enter a world of the unknown that’s characterized by multiple systems, limited insight on progress, an inability to meet real-time SLA’s, and a lack of accountability for employee performance.

During this webinar you will learn:

• The importance of prioritizing interactions and work items
• The value of routing the right work to the right employee
• The tools necessary to forecast and schedule for all business processes
• The benefits of blending back office work items with other channels
• The role of data in effective workload management

Join us for this interactive and informative hour—complete with audience polls, case studies, best practices and live Q&A.

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Topics: Workforce Management, Site Operations