Create Knock-Your-Socks-Off Customer Experiences
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Create Knock-Your-Socks-Off Customer Experiences

Date: June 23rd, 2017

Time: 2:00 PM Eastern Time

Presenter: Blake Morgan


Moderators: Erica Strother Marois

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Customer service is the key to staying relevant and companies must create customer experiences that lead to customer satisfaction and retention.

The phrase less is more may be true in many cases, but it’s certainly not true when it comes to customer experience. That’s why Blake Morgan recently released a new book called More is More!

What’s the key to staying relevant in today’s hyper-connected, fast-paced, high-expectations business environment? Customer service is the differentiator, and companies must apply more energy, focus, and resources than ever before to create knock-your-socks-off customer experiences that lead to customer satisfaction and retention.

Want to know the secrets to creating knock-your-socks-off customer experiences? Join the ICMI book club in reading Blake’s book, More is More, and then tune in for a live webinar discussion.

 

Attend this webinar to learn:

  • How to navigate the friction between profits, efficiency & service
  • How the sharing economy has impacted customer expectations & how contact centers can respond
  • What characteristics customer-focused companies have in common

Join us for this live and interactive author discussion, complete with audience Q&A.

Presenter
Blake Morgan

Blake Morgan

VP of Marketing and Communications, SOCAP

Blake Morgan is a customer experience adviser that has worked with Intel, Verizon Wireless, Verizon, Newmark Knight Frank Retail, One Medical, Misfit Wearables (Shine), Pega Systems, Clarabridge, Zendesk, Sparkcentral and more. She is a Forbes columnist and serves as the VP of Marketing and Communications for the Society of Consumer Affairs Professionals.  

Moderators
Erica Strother headshot

Erica Strother Marois

Community Specialist, ICMI

Erica Marois is the Community Strategist at ICMI. She manages ICMI’s robust network of community contributors, hosts ICMI’s weekly tweet chats (#ICMIchat), manages the Global Contact Center Awards program and produces content initiatives like the Contact Center Insider weekly newsletter. Follow Erica on Twitter (@EricaMarois) and join her each Tuesday at 1pm ET for #ICMIchat.


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Topics: Customer Experience