3 Reasons to Mobilize Your Customer Service

Keval Sheth Teledemand Manager, TechnologyAdvice

Keval brings an impressive track record of using IT to benefit a company’s bottom line to his role as Teledemand Manager at TechnologyAdvice. Keval manages the scheduling and execution of our outbound marketing campaigns. His prior positions include Information Technology work for the Country Music Association and Best Western Hotels. This technology enthusiast loves keeping up with new trends in the IT field, traveling, and cheering for his favorite team, the Ohio State Buckeyes.

Deborah Wenger Chief Operations Officer, Jabra, North America

Deborah Wenger is the Chief Operations Officer for Jabra, North America.  Jabra is a global producer of cutting edge headset and speakerphone solutions. Building on a 100 year history of innovation and audio expertise with sister company, leading hearing aid manufacturer GN Resound, Jabra creates a broad range of award-winning hands free solutions that increase productivity, reduce costs, and provide seamless connectivity to contact centers, office and mobile professionals around the world.

Deborah has been with Jabra for eight years where she is responsible for sales operations, including Jabra’s customer facing sales and support contact centers. Prior to joining Jabra, Deborah spent 15 years at Bose Corporation, where among other things, she was responsible for pre and post sales Customer Care.  Deborah’s career has spanned both sales and operations roles in multiple industries, including services and high technology consumer products. 

Erica Strother Marois Community Specialist, ICMI

Erica Strother Marois is the Community Strategist at ICMI. With a background in marketing, public relations, and social media, she brings more than six years of community management experience to ICMI. Erica manages ICMI’s robust network of community contributors – 500 strong! She also hosts ICMI’s weekly tweet chats that feature dynamic, interactive discussions with thought leaders and innovators in our community. Erica produces our webinars and many other content initiatives like Contact Center Insider, our weekly newsletter. She also partners with vendors in the community to nuance their viewpoint on important topics. Lastly, Erica employs her creative viewpoint on community engagement at ICMI events – working with attendees to enhance their event experience and bring the ‘fun’ to attending an industry event. Erica is a connector of people – in any medium – and the contact center community is lucky to have her on their side!