Key Headset Features
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Key Headset Features

When call centers go shopping for headsets, they look for specific features that will benefit their agents.

In a recent ICMI Quick Poll, a whopping 62% of you said that the KEY feature they look for when selecting a new headset is "Sound Quality," which makes perfect sense. What good is a headset if you can't hear your customers through it? 15% of you replied that "Comfort" was a key feature and 11% said "Price." Having a "Variety of choices (over ear, mono/dual, etc.)" is important, too according to 8%. And finally, 4% look for headset "Accuracy."

What features are important in your contact center? If you could design the perfect headset, what would it be like? Feel free to share your answers with us in the comments!

Related ICMI Articles:
A Headset is Just a Headset... Or Is It?
Use Your Head When Buying Headsets

Topics: Technology


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michael wyman — 11:16AM on May 11, 2012

I find this survey an endorsement of what we at Sennheiser communications have been saying for years, it is about speech clarity not volume. Our headsets offer world class speech intelligability and active guard to protect the wearer. Michael Wyman - National Business Development - Sennheiser Canada


Does your contact center have a policy regarding allowing agents who wish to apply for internal company positions outside the contact center?

No, we don’t have a formal policy
Yes, agents must work in the contact center for at least 1 year before applying for other positions
Yes, agents must work in the contact center for at least 6 months before applying for other positions
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