Key Headset Features
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Key Headset Features

When call centers go shopping for headsets, they look for specific features that will benefit their agents.

In a recent ICMI Quick Poll, a whopping 62% of you said that the KEY feature they look for when selecting a new headset is "Sound Quality," which makes perfect sense. What good is a headset if you can't hear your customers through it? 15% of you replied that "Comfort" was a key feature and 11% said "Price." Having a "Variety of choices (over ear, mono/dual, etc.)" is important, too according to 8%. And finally, 4% look for headset "Accuracy."

What features are important in your contact center? If you could design the perfect headset, what would it be like? Feel free to share your answers with us in the comments!

Related ICMI Articles:
A Headset is Just a Headset... Or Is It?
Use Your Head When Buying Headsets



Topics: Technology

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michael wyman — 11:16AM on May 11, 2012

I find this survey an endorsement of what we at Sennheiser communications have been saying for years, it is about speech clarity not volume. Our headsets offer world class speech intelligability and active guard to protect the wearer. www.sennheiser.ca Michael Wyman - National Business Development - Sennheiser Canada

QuickPoll

Do you currently offer 4 by 10-hour shifts?

Yes, and employees who work this schedule get 3 consecutive days off
Yes, but employees working this schedule aren't guaranteed 3 consecutive days off
Yes, but we give employees working this schedule days off that match customer demand/volume
Yes, but we are experiencing productivity and quality concerns due to fatigue
No, we don’t offer this schedule option
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