| Published: May 24, 2012 | Comments
In the May 17, 2012 issue of Call Center Insider, we asked the ICMI Community (call center and customer care professionals, including agents, supervisors, managers, directors and executives) to share their use of/experience with e-Learning tools. The results were interesting in that the majority are either using e-Learning tools or would like to. However, a quarter of our survey participants said they are using e-Learning tools but facing some challenges.
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