Insider Tips: How to Measure and Improve Customer Satisfaction
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Insider Tips: How to Measure and Improve Customer Satisfaction

Customer service is the new marketing. So, what's the best way to provide great customer service? Contact centers have a wealth of data, but data without action or purpose is useless. During the latest #ICMIchat, industry thought leaders shared their best tips and tricks for the most effective ways to measure and improve customer satisfaction. Click through the slides for insight your business can use.

Want more? Check out the Storify transcript for a full recap.

Join us on Tuesday, August 16 for a chat about contact center accessibility. Neal Topf will host the one hour discussion. Just head over to Twitter and search for #ICMIchat to join us. No RSVP needed. Come ready to share, network, and learn. The conversation kicks off at 1pm ET.



Topics: Metrics, Customer Experience

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Does your contact center have a policy regarding allowing agents who wish to apply for internal company positions outside the contact center?

No, we don’t have a formal policy
Yes, agents must work in the contact center for at least 1 year before applying for other positions
Yes, agents must work in the contact center for at least 6 months before applying for other positions
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