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Insider Tips: How to Measure and Improve Customer Satisfaction

By Erica Marois | Date Published: August 11, 2016 - Last Updated August 22, 2018 | Comments

Customer service is the new marketing. So, what's the best way to provide great customer service? Contact centers have a wealth of data, but data without action or purpose is useless. During the latest #ICMIchat, industry thought leaders shared their best tips and tricks for the most effective ways to measure and improve customer satisfaction. Click through the slides for insight your business can use.

Want more? Check out the Storify transcript for a full recap.

Join us on Tuesday, August 16 for a chat about contact center accessibility. Neal Topf will host the one hour discussion. Just head over to Twitter and search for #ICMIchat to join us. No RSVP needed. Come ready to share, network, and learn. The conversation kicks off at 1pm ET.

Erica Strother headshot
A passionate connector of people, Erica Marois is a customer and employee experience enthusiast who loves helping others find unique solutions to their biggest challenges. She has 12+ years of experience in content creation and community building and volunteers as a facilitator for CX Accelerator. A content marketing specialist with 8x8, Erica works from home in Richmond, VA, where she lives with her husband and their lab-mix, Quinn. Outside of work, she loves cooking, traveling, and reading.
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