Contact Center Quality Metrics 101
Empowering contact center excellence for 30 years!

Contact Center Quality Metrics 101

What's the purpose of your contact center quality monitoring program? Whether it's for performance management, compliance, or something else entirely, check out this #ICMIchat recap to find out how others in the industry are approaching quality metrics.

How does your contact center approach quality? Share your secrets, tips, and lessons in the comments below, or head over to our forums to start a new discussion. 

Join us next Tuesday as we continue to discuss contact center metrics. Next up: efficiency metrics. The conversation kicks off at 1pm ET. Just follow and use the hashtag (#ICMIchat) to join!



Topics: Metrics

Related

More from Erica Strother Marois

Comments

Leave a comment

Please sign in to leave a comment. If you don't have an account you can register for free here.

Forgot username or password?

   

QuickPoll

Do you currently offer 4 by 10-hour shifts?

Yes, and employees who work this schedule get 3 consecutive days off
Yes, but employees working this schedule aren't guaranteed 3 consecutive days off
Yes, but we give employees working this schedule days off that match customer demand/volume
Yes, but we are experiencing productivity and quality concerns due to fatigue
No, we don’t offer this schedule option
More Polls