Contact Center Quality Metrics 101
Empowering contact center excellence for 30 years!

Contact Center Quality Metrics 101

What's the purpose of your contact center quality monitoring program? Whether it's for performance management, compliance, or something else entirely, check out this #ICMIchat recap to find out how others in the industry are approaching quality metrics.

How does your contact center approach quality? Share your secrets, tips, and lessons in the comments below, or head over to our forums to start a new discussion. 

Join us next Tuesday as we continue to discuss contact center metrics. Next up: efficiency metrics. The conversation kicks off at 1pm ET. Just follow and use the hashtag (#ICMIchat) to join!



Topics: Metrics

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QuickPoll

How does your organization define a small contact center?

A standalone contact center with less than 50 agents
A standalone contact center with less than 75 agents
A standalone contact center with less than 100 agents
A specialty agent group of fewer than 50 agents within a larger center
A specialty agent group of fewer than 75 agents within a larger center
A specialty agent group of fewer than 100 agents within a larger center
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