Contact Center Quality Metrics 101
Empowering contact center excellence for 30 years!

Contact Center Quality Metrics 101

What's the purpose of your contact center quality monitoring program? Whether it's for performance management, compliance, or something else entirely, check out this #ICMIchat recap to find out how others in the industry are approaching quality metrics.

How does your contact center approach quality? Share your secrets, tips, and lessons in the comments below, or head over to our forums to start a new discussion. 

Join us next Tuesday as we continue to discuss contact center metrics. Next up: efficiency metrics. The conversation kicks off at 1pm ET. Just follow and use the hashtag (#ICMIchat) to join!



Topics: Metrics

Related

More from Erica Strother Marois

Comments

Leave a comment

Please sign in to leave a comment. If you don't have an account you can register for free here.

Forgot username or password?

   

QuickPoll

Does your contact center have a policy regarding allowing agents who wish to apply for internal company positions outside the contact center?

No, we don’t have a formal policy
Yes, agents must work in the contact center for at least 1 year before applying for other positions
Yes, agents must work in the contact center for at least 6 months before applying for other positions
More Polls