#ICMIchat Recap: Metrics That Matter
Empowering contact center excellence for 30 years!

#ICMIchat Recap: Metrics That Matter

One of the secrets of contact center success is managing to the metrics.  That's why ICMI is devoting this month to "Metrics That Matter."  Our tweet chat this week was all about that very topic!

Which metrics are the best for measuring agent productivity?  Which metrics need to be retired, and which metrics do your peers use to measure success in their contact center?  Read the recap below for insight on these questions and more.

Join us again next week (Tuesday, 1pm ET) as we continue to explore contact center metrics.

Topics: Metrics


More from Erica Strother Marois


Leave a comment

Please sign in to leave a comment. If you don't have an account you can register for free here.

Forgot username or password?



On average, how much time do your supervisors/managers spend coaching their team of representatives?

1-5 hours per week
6-10 hours per week
11-15 hours per week
16-20 hours per week
21 or more hours per week
More Polls