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6 Tips for Building Effective Quality Monitoring Forms

By Erica Marois | Date Published: November 30, 2017 - Last Updated September 08, 2020 | Comments

One of the top questions we received this year was "how can I build more effective quality forms?" This week we asked our #ICMIchat participants to answer that question. Here are a few of their answers.

Looking for more insight? Read through the full chat recap for answers to seven more common contact center questions.

And be sure to join us next time! We chat every Tuesday at 1:00 ET on Twitter. Just follow and use our hashtag (#ICMIchat) to participate.

Erica Strother headshot
A passionate connector of people, Erica Marois is a customer and employee experience enthusiast who loves helping others find unique solutions to their biggest challenges. She has 12+ years of experience in content creation and community building and volunteers as a facilitator for CX Accelerator. A content marketing specialist with 8x8, Erica works from home in Richmond, VA, where she lives with her husband and their lab-mix, Quinn. Outside of work, she loves cooking, traveling, and reading.
Topics: Coaching And Quality Management

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