Erica Strother Marois
| Published: August 31, 2016 | Comments
ICMI's goal for Contact Center Demo and Conference is to empower customer service excellence. To do that, we focus on people management, operations, strategy & technology. Those are the same areas we focused on during #ICMIchat this week! Click through this presentation for words of inspiration from fellow customer service and contact center leaders.
Want to join us at Contact Center Demo & Conference? Learn more.
Share your favorite customer service quotes and tips in the comments below!
Erica Strother Marois is the Community Strategist at ICMI. With a background in marketing, public relations, and social media, she brings more than six years of community management experience to ICMI. Erica manages ICMI’s robust network of community contributors – 500 strong! She also hosts ICMI’s weekly tweet chats that feature dynamic, interactive discussions with thought leaders and innovators in our community. Erica produces our webinars and many other content initiatives like Contact Center Insider, our weekly newsletter. She also partners with vendors in the community to nuance their viewpoint on important topics. Lastly, Erica employs her creative viewpoint on community engagement at ICMI events – working with attendees to enhance their event experience and bring the ‘fun’ to attending an industry event. Erica is a connector of people – in any medium – and the contact center community is lucky to have her on their side!
Connect with Erica: Twitter: @EricaMarois | LinkedIn: http://linkd.in/16kW2cj | Google+: http://bit.ly/1zkp9YS | Email: firstname.lastname@example.org
Learning & Development, Customer Experience
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