#ICMIchat Recap: Quality and Coaching
Empowering contact center excellence for 30 years!

#ICMIchat Recap: Quality and Coaching

Monitoring can seem like a four letter word to contact center agents, but it doesn't have to be that way.  In fact, it shouldn't!

How can contact center leaders develop a sense of trust in the QA process, and how can training and quality best work together? These are just two of the questions we asked during #ICMIchat this week.

Check out the recap below for actionable advice you can use to improve quality and coaching in your contact center.

Join us again next week (Tuesday, 1:00pm ET) for a chat about different learning styles.  Jodi Beduer will host our action-packed hour, and we'd love to see you there!  Just follow and use the hashtag #ICMIchat to participate.

Topics: Learning & Development


More from Erica Strother Marois


Leave a comment

Please sign in to leave a comment. If you don't have an account you can register for free here.

Forgot username or password?



Which method do you feel is most effective for recruiting new agents?

Employee referrals
Online recruiting via third-party websit
Online recruiting via own corporate website
Social Media
Employment/temporary agencies
More Polls