Does Your Contact Center Offer 24/7 Support?
Empowering contact center excellence for 30 years!

Does Your Contact Center Offer 24/7 Support?

Wrapping up our month of global service delivery, we asked community members if their contact centers offer 24/7 customer support.  The results: about 60% said yes, with 40% answering no.

Do these results surprise you?  How does your contact center compare?



Topics: Learning & Development, Site Operations

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QuickPoll

Does your contact center have a policy regarding allowing agents who wish to apply for internal company positions outside the contact center?

No, we don’t have a formal policy
Yes, agents must work in the contact center for at least 1 year before applying for other positions
Yes, agents must work in the contact center for at least 6 months before applying for other positions
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