Does Your Contact Center Offer 24/7 Support?
Empowering contact center excellence for 30 years!

Does Your Contact Center Offer 24/7 Support?

Wrapping up our month of global service delivery, we asked community members if their contact centers offer 24/7 customer support.  The results: about 60% said yes, with 40% answering no.

Do these results surprise you?  How does your contact center compare?



Topics: Learning & Development, Site Operations

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QuickPoll

How does your organization define a small contact center?

A standalone contact center with less than 50 agents
A standalone contact center with less than 75 agents
A standalone contact center with less than 100 agents
A specialty agent group of fewer than 50 agents within a larger center
A specialty agent group of fewer than 75 agents within a larger center
A specialty agent group of fewer than 100 agents within a larger center
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