Does Your Contact Center Offer 24/7 Support?
Empowering contact center excellence for 30 years!

Does Your Contact Center Offer 24/7 Support?

Wrapping up our month of global service delivery, we asked community members if their contact centers offer 24/7 customer support.  The results: about 60% said yes, with 40% answering no.

Do these results surprise you?  How does your contact center compare?

Topics: Learning & Development, Site Operations


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Which method do you feel is most effective for recruiting new agents?

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