Does Your Contact Center Offer 24/7 Support?
Empowering contact center excellence for 30 years!

Does Your Contact Center Offer 24/7 Support?

Wrapping up our month of global service delivery, we asked community members if their contact centers offer 24/7 customer support.  The results: about 60% said yes, with 40% answering no.

Do these results surprise you?  How does your contact center compare?

Topics: Learning & Development, Site Operations


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On average, how much time do your supervisors/managers spend coaching their team of representatives?

1-5 hours per week
6-10 hours per week
11-15 hours per week
16-20 hours per week
21 or more hours per week
More Polls